Advantage Services Shipping Information

Shipping Policy

We ship same day if received before 10am EST.

There are times when we experience shipping delays due to volume, we will ship ASAP with all orders. When selecting PRIORITY shipping, keep in mind that PRIORITY delivery differs from area to area, we have NO control over the exact time frame to your destination. All PRIORITY orders will be shipped ahead of ground orders.

We Ship to APO / FPO Military address's, with exception to the TYPE of item purchased. Liquid filled containers CAN NOT be shipped to APO / FPO's.

ALL orders are shipped by the United States Postal Service. We use United Parcel Service for orders that exceed 30 pounds ONLY.

Shipping Insurance

We offer USPS Ground or Priority, with or with out Insurance. If you DO NOT select Insurance when placing your order, you are not protected against theft, if the Tracking Information shows your package was delivered and you claim it was not, INSURANCE will protect your purchase, otherwise you will not be protected and the United States Postal Service will not pay your loss.

You will be E-Mailed a Paid Invoice when your Order is processed, TRACKING numbers will be emailed from the US Postal Service. ( please be sure to supply an accurate Email Address )

Any area NOT in the CONTIGUOUS United States is NOT calculated in the Shopping Cart, additional shipping charges will be added to your purchase. (Hawaii, Virgin Islands, Alaska etc)

Allow 3-10 Business Days after we ship for Delivery.
(depending on state and / or location of delivery)

APO / FPO Military address are considered USA delivery's, International Policies DO NOT apply.

International Shipping

Additional shipping charges may be ADDED to your Credit Card for ALL International orders.

Our Shopping Cart does Not properly Calculate International shipping charges due to the vast differences from country to country.

We WILL NOT Ship International orders when the Billing address is different than the Shipping address unless pre arrangements have been made with Advantage Services.

We ship ALL International Orders via USPS ONLY, we CAN NOT determine the length of time it will take to be delivered to your destination.

All orders are shipped 5-15 Day Air Parcel or USPS International Priority but this does NOT include any delays that may occur when it is received by the Customs Department in the destination country.

Do to the above mentioned detail, it is imperative that you supply a CORRECT EMAIL address in order for us to contact you if the need arises.

We only ship to countries deemed "low risk" by our credit card processor. We accept Credit Cards or Money Orders for international orders. Money Orders MUST be International Money Orders drawn on US funds. Customer is responsible for any and all customs and or duty fees due.

Advantage Services is NOT responsible for any items seized by customs. Customs duties and taxes will be collected at the time of delivery if they apply.

Returned items do to refusal to pay Customs/Duty Fee's will be credited back to your Credit Card less Shipping Costs / Return Shipping Costs and a 20% Re-stocking fee.

Ordering & Shipping Information

Order Information

Secure Ordering

Shopping online at Advantage Services is extremely Safe. When you submit sensitive information via the website, we protect your information both online and offline. When we request sensitive information (such as credit card, name, address, etc) on our registration/order form, that information is encrypted and is protected with the best encryption software in the industry - SSL. When you’re on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just ”surfing.” While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect your information off-line. All of our users’ information, not just the sensitive information mentioned above, is protected.

Order Online

Browse through the store by clicking on the title of the product or use Search to find the item you wish to buy. Select the Shipping Method you wish to use and proceed to “Check Out” or “Continue Shopping” button. When checking out enter name, address, credit card and shipping information. Please note: Some fields in the "Check Out" process are required. Write down, or print out, your confirmation number. You will receive a confirmation of your online order via email.

How to Place an Order Online

To purchase an item online, simply click the "Add to Cart" button to the right/center/left of the item. When you have finished adding all items to your order, click "View Cart”, Make any necessary adjustments to your order by the "Update Quantities” button. You can now proceed to our “Check Out” page. To ensure prompt order processing, please fill out ALL required information. To finalize the order, click the “Submit Order” button. An order confirmation will be given to you and we recommend you print this page for your records. Please note that your billing address MUST be exactly the same as the billing address for your credit card. Orders without valid address verification may be delayed for further verification with your credit card bank. We reserve the right to cancel any order that does not meet bank verification standards.

Credit Cards Accepted

We honor the following major credit cards: Visa / MasterCard / Discover
We accept On-Line Secure Pay by Check (ACH)

Sending a Cashier Check or Money Order

We will only honor United States Postal Money Orders, sorry no personal checks. We suggest you e-mail us prior to sending a payment to ensure the availability of the item you would like to purchase. A representative will contact you with the total amount for your purchase. When your payment is receive, please allow 24-48 hours before your order is shipped.

Make United States Postal Service Money Order payable to Advantage Services, and mail payment to:

Advantage Services
PO Box 620056
Charlotte, NC 28262

Advantage Services is committed to 100% Customer Satisfaction. We will never compromise quality to make a sale. Our warranty provides coverage for defects in manufacturing only and expressly excludes coverage for excessive wear and tear and/or physical/accidental abuse, loss and theft.

Pricing

Advantage Services is able to pass along savings to you because of our tremendous purchasing power. This means our online customers can enjoy savings up to 10-75% off the product's retail or list prices.

Tax

Advantage Services is a North Carolina-based company. State law requires us to collect sales tax of 6.50% on all orders shipped within North Carolina. All orders outside of North Carolina are exempt from sales tax. If you are ordering outside of North Carolina a and sales tax appears on your order, please change the "Shipping" destination on the shopping cart before you submit your order.

Shipping & Handling Info

Please double-check your shipping address for accuracy.

Some Things You Should Know:

Our preferred carrier is USPS.
If we are shipping products over 8 pounds, we will use UPS standard services.
Please note that a signature may be required for delivery.
Address Corrections made by our carrier will result in $10.00 charge.
Holiday Ordering - We highly suggest that you place your order at least 15 days before any major holiday to allow enough time for delivery.
Shipping Costs are non-refundable for unclaimed, undeliverable or returned packages, unless we made a mistake.

International Customers

Your order may be subject to import duties and taxes, which are levied once a package reaches your country. We have no control over these charges and cannot predict what the costs may be. Customs policies vary from country to country; you should contact your local customs office for further information. Generally, packages may be delayed and held at your local customs if duties and taxes have not been paid.

All International Orders could experience up to a 30 day delay prior to shipping due to the length of time necessary to authenticate the transaction. We will NOT SHIP to a SECOND Party address for any International Orders. (does not apply to Military APO/FPO).

Carrier Contact Information

United States Postal Service www.usps.com
UPS www.ups.com

Returns & Exchanges

Our Policy

If you are unhappy with any item you receive, you may return the item as long as it is in its original, unopened condition within 14 days of the delivery date for a full refund of the purchase price. There are no exchange or refund on any item(s) that has been used or don't have its original packaging.

All returns that are open are subject to a 20% restocking fee and must include its original packaging and papers or it won't be accepted.

For safety reasons, we do not accept returns or exchanges on any Energy Supplement products, so please make your selection for these items carefully. Please note that the shipping and handling charge is nonrefundable unless it is our error in shipping.

Any claims for damaged items or discrepancies (for example: missing items in your order) must be submitted to our Customer Service Department within 24-48 hours after delivery. Please notify Customer Service by e-mail at: Advantage Services. We will not be responsible for, nor issue a refund, if notified after (2) business days.

How to Return Items

Contact our customer service to receive an authorization number for the items you wish to return. Please note that we cannot issue a refund for items returned without an authorization number.

If you have any questions about returning merchandise, e-mail us at: Advantage Services .

Include the packing slip and write the authorization number with your return, and wrap the package securely. For your protection, we recommend that you use Insured UPS or Insured US Postal when returning goods. Send the package to the following address:

Advantage Services
PO Box 620056
Charlotte, NC 28262

We will notify you via e-mail of your refund once we have received and processed the returned item. Please note that we can refund shipping costs only if the return is a result of our error.

Back Orders & Out of Stock

We try our best to keep all items in stock, but in the event an item you request is back ordered or out of stock, we will send you an email or contact you. We will inform you when we expect to receive our restock of the item or we may offer you the item in a different size or package. You can decide to either have us ship it to you, or you will have the opportunity to change or cancel your order.

Frequently Asked Questions

Is it safe to order online?

All credible sources, magazines and newspapers agree that online ordering is actually more secure than ordering over the telephone or by mail. We use the latest industry standards for secure online credit card transactions. Always make sure that you are typing your credit card information when your browser is in “secure mode” (information encrypted). You can see this by the key lock (secure symbol) at the bottom right hand corner of your browser. Another secure mode is having an “s” appear in the URL (i.e. https://...) instead of https://...

You are advised to properly destroy any receipt that has your credit card information to keep would be thieves away. Never send your credit card information via the email.

I just placed my order and I did not receive an email order confirmation

When you submit an order online, you will be given an order confirmation number and a summary of your order. Your order has successfully been placed and we will send you an email to confirm the shipping of your order within 24-48 hours during normal business days. If you do not receive an email confirmation within this time period, please email us with your order number and we will promptly respond to your request.

When do you charge my credit card?

When an order is placed, we will attempt to obtain an authorization for the order amount. An authorization will check to see if the credit card is valid and may reserve the funds. It is not the same as 'charging' your card. The order amount is reserved for up to 30 days. We utilize Address Verification Service to verify billing your credit card billing information. If the bank needs more info, we will send you an email message, or if necessary contact you by telephone. Your card is charged when the package is shipped.

How do I receive Coupons?

We may on occasion offer promotional coupons or specials. Coupons are generally added when your order is shipped attached to your packing slip/invoice. Your User ID and Password will be included for your access to the Coupon page.

I ordered the wrong item and I want to return / exchange it. What do I do?

You may return the item within 14 days after you received the product. Contact us by email or by telephone. Please do not open the item. It must be in resalable condition in order to receive a full refund less shipping. Securely repack and ship the item back to us via UPS or USPS. Write down your order number and tell us what if you want to exchange the item for something else or receive a credit. When we get your package, we will credit your credit card for items returned. We can not refund shipping / handling charges.

You shipped me the wrong item. What do I do?

If we made a mistake on your order, please contact us by email or by telephone. We will pay for your shipping cost (via UPS Ground or USPS Postal Mail) to ship the item back to us. We will ship the correct item to you.

Do you ship to Canada?

Yes, we do. We can ship via USPS Postal Service. Customs duties and taxes will be collected at the time of delivery if they apply. Additional shipping charges will be added to your credit card.

Do you ship to countries other than US and Canada?

Yes, we do. We can ship to international destinations via USPS Postal Service. This includes APO/FPO addresses. Customs duties and taxes will be collected at the time of delivery if they apply. Additional shipping charges will be added to your credit card.